GLAD (GLobal ADventure) Travel Terms of Use
Last updated:October 7, 2006

Welcome to GLAD!
Please read the following Terms of Use ("terms") closely before using our website. By accessing, browsing and using this website, you acknowledge that you have read, understood and agree to comply with the terms stated here. If you do not agree with any part of these terms, YOU MUST NOT USE THIS SITE. GLAD may at any time modify these terms, and your continued use of this website will be conditioned upon the terms in force at the time of your use.

For the absolute avoidance of all doubt, it is agreed that no reservation contract shall exist between GLAD and you, the customer. In the event that you the customer proceed to book lodging with the lodging supplier then any contract which you the customer enter into is entered into strictly between you the customer and that lodging supplier subject to the reservation conditions of that lodging supplier. It is your responsibility as the customer to fully acquaint yourself with the conditions of that lodging supplier prior to booking, and that they are acceptable to you.

Booking Conditions
Booking Conditions: Making a Reservation
Booking Conditions: Reservation Confirmation
Booking Conditions: Cancellations
No Liability
The Website as Intermediary
Use Restriction
License
No Liability in Credit Card or Debit Card Transactions
No Unlawful or Prohibited Use
Responsible Party
Age & Responsibility
Electronic Communications
Links to Third Party Websites
Copyright Notice
Privacy
Termination
Availability
Viruses
International Travel
Indemnification
Disputes
Waiver
Entire Agreement
Contact Information

Booking Conditions
Lodging suppliers have several options in which to participate:
a) Partner Level A: provides real-time availability and booking for you, the customer.
b) Partner Level B: provides delayed booking, whereas you make a booking request and the lodging supplier has 48 hours to approve or decline your request.
c) Partner Level C: no online booking but information is provided whereas you may contact the supplier directly.

The partnership level is clearly indicated on search results and the detailed information pages for each lodging supplier. Separate terms and conditions will apply to your reservation depending on which lodging provider you select. You agree to abide by the terms or conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of products or services. You understand that any violation of any such supplier's conditions of purchase may result in cancellation of your reservation(s) or purchase, in your being denied access to lodging, or in your forfeiting any monies paid for such reservation(s) or purchase. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of your use of this website, and, without limitation, you shall be responsible for all charges, fees, duties, taxes, and assessments arising out of transactions performed by others on your behalf, whether or not such uses were performed with your consent.

Booking Conditions: Making a Reservation
On making a reservation, you shall pay a non-refundable deposit (being a fixed percentage of 10% of the total value of your reservation) together with a flat reservation fee ($2.00 per reservation). For Partner Level A, this is charged immediately and a reservation confirmation is displayed. For Partner Level B, you are charged only if and when the lodging supplier accepts your booking request.

After making a reservation, you will be responsible to the lodging supplier for payment of the balance of the cost of lodging booked by you together with the payment of charges for any additional services subsequently contracted for with the lodging supplier. Some lodging providers require some or all of this payment before you arrive.

You must use a credit card or debit card to guarantee a reservation. In the event that sufficient funds are not available through your credit card to complete a proposed reservation, then such reservation shall be null and void. The same provision applies in the event that your credit card has passed its expiry date or at, GLAD's discretion, the transaction is deemed questionable. By making a reservation with your credit card or debit card, you agree that in the event that you do not arrive by your agreed check-in time, you authorize the lodging supplier to charge to your credit card or debit card without further reference to you an amount not exceeding one night's charge. Your non-arrival by the agreed check in time will result in the cancellation of your entire reservation. Any amendments to your reservation must be notified to and agreed with the lodging supplier directly.

In making a reservation, it shall be your responsibility to disclose to the lodging supplier any physical or mental condition to which you or a member of your party is subject to and of which the lodging supplier should be notified and which may require special facilities.

Booking Conditions: Reservation Confirmation
GLAD will issue the reservation confirmation on behalf of the lodging supplier for each reservation, but does not undertake to include all charges for additional services or complete details of the room charge. GLAD strongly recommends you check and confirm with the lodging supplier the precise terms and conditions upon which the lodging supplier makes the reserved service available to you upon receipt of the booking confirmation. The reservation numbers included on the booking confirmation should be quoted in all inquiries, cancellation or modification of the reservation.

Booking Conditions: Cancellations
GLAD does not accept responsibility for cancellations by you or by the lodging supplier regardless of the circumstances in which the cancellation is made. GLAD shall not accept any liability for losses, additional expenses or any claim whatsoever due to changes in lodging or other travel services, sickness, weather, strikes or any other cause. All such losses, additional expenses or claims will be borne by you unless otherwise agreed between you and the lodging supplier.

No Liability
You should note that GLAD does not warrant that the information published on this website will be error free and in using this website you acknowledge that the lodging details and all other information including information relating to travel services published on this website may include inaccuracies or typographical errors. While GLAD makes all reasonable efforts to ensure that the travel services listed are of reasonable standard the listing of any travel services in the website is not and should not be taken as a recommendation from GLAD or a representation that the travel services will be suitable for the user's purpose. GLAD shall in no way be liable to you in the event that the travel services are not suitable for your purpose. In particular, GLAD and its affiliates do not guarantee the accuracy of, and disclaim liability for inaccuracies relating to, the lodging photographs, lodging property descriptions, and lists of lodging property amenities displayed on this website, much of which information is provided by the lodging supplier. GLAD, its affiliates, and/or their respective suppliers may make improvements and/or changes on this website at any time.

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL GLAD-INCLUDING ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, AFFILIATES OR PROVIDERS (COLLECTIVELY, THE "COVERED PARTIES")-BE LIABLE FOR ANY INJURY, DEATH, LOSS, CLAIM, DAMAGE, ACT OF GOD, ACCIDENT, DELAY, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH ANY USE OF THIS WEBSITE OR WITH ANY DELAY OR INABILITY TO USE THIS WEBSITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS OR SERVICES OBTAINED THROUGH THIS WEBSITE, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Further, the covered parties accept no responsibilities for any damage and/or delay due to supplier cancellations, shortages, sickness, pilferage, labor disputes, machinery breakdown, quarantine, government restraints, weather or any other causes beyond the covered parties' control. No responsibility is accepted for any additional expense, omissions, delays, re-routing or acts of any governmental authority. No covered party shall be responsible for any supplier's breach of any warranty including, but not limited to, implied warranties of fitness for a particular purpose or of merchantability; nor shall any covered party be responsible for any other wrongdoing of a supplier (including any liability in tort), as to any products and/or services available through this website. No covered party shall be responsible for any supplier's failure to comply with these terms, nor for any supplier's failure to comply with applicable federal, state and local law including, without limitation, laws governing the sale, warranty and return of perishables.

The Website as Intermediary
WE ARE ACTING AS AN INTERMEDIARY OR AS A REPRESENTATIVE FOR SUPPLIERS OF LODGING GOODS AND/OR SERVICES BY PROCESSING RESERVATION REQUESTS AND BY ISSUING CONFIRMATIONS ON BEHALF OF LODGING SUPPLIERS BASED ON INFORMATION THE SUPPLIERS HAVE PROVIDED. WE SHALL NOT BE RESPONSIBLE FOR BREACH OF CONTRACT OR ANY ACTIONS OR OMISSIONS ON THE PART OF LODGING SUPPLIERS, WHICH RESULT IN ANY LOSS, DAMAGE, DELAY, OR INJURY TO YOU AND/OR YOUR TRAVEL COMPANION(S). WE DO NOT GUARANTEE ANY OF SUCH SUPPLIERS'S RATES, BOOKINGS, RESERVATIONS, OR OTHER PURCHASE TERMS. WE SHALL NOT BE RESPONSIBLE FOR ANY DISRUPTION OF TRAVEL-RELATED PRODUCTS AND/OR SERVICES, WHETHER RESULTING FROM INSOLVENCY OR BANKRUPTCY OF ANY LODGING SUPPLIER(S), OR DUE TO MONETARY CRISIS, POLITICAL OR SOCIAL UNREST, WAR, TERRORIST ACTIVITIES, LABOR PROBLEMS, MECHANICAL OR CONSTRUCTION DIFFICULTIES, CLIMATIC ABERRATIONS, LOCAL LAWS, DISEASES, NOVEL CONDITIONS, AND/OR EVENTS OF "FORCE MAJEURE" (I.E., THOSE BEYOND OUR REASONABLE CONTROL).

No Warranties
All products, services, advice, merchandise and information available through this website are provided on an "as is," "as available" basis without warranties of any kind, either expressed or implied, other than those imposed by law, including but not limited to, warranties of title or implied warranties of merchantability, satisfactory quality or fitness for a particular purpose. Without limiting the above, no warranty or guarantee is made (i) regarding the acceptance of any request; (ii) that a user will receive the lowest available price for goods and/or services available through this website; (iii) regarding the availability of products and/or services through this website or, where applicable, at any participating retailer or retailer location; (iv) that use of this website and all software, products or services associated with this website will be error-free; (v) regarding the results that may be obtained from the use of this website; (vi) regarding the completeness, accuracy, reliability or quality of any information, content, data, service, advice or merchandise provided or available through this website; or, (vii) regarding the performance or non-performance of this website including, but not limited to, any performance or non-performance in connection with or as a consequence of the passage of time. You expressly agree that the use of this website is at your sole risk.

Use Restriction
This website is intended for personal, noncommercial use. You may only use this website to make legitimate requests to book the products or services offered, and shall not use this website to make any speculative, false or fraudulent requests, or any requests in anticipation of demand. You may not use robots or other automated means to access this website, unless specifically permitted by GLAD. You represent that you are of sufficient legal age to create binding legal obligations for any liability you may incur as a result of your use of this website. You agree to promptly update your membership information (if applicable) in order to keep it current, complete and accurate.

License
GLAD grants you a limited, personal, nontransferable, non-sublicensable, revocable license to access and use the website only as expressly permitted in these terms. Except for this limited license, we do not grant you any other rights or license with respect to this website; any rights or license not expressly granted herein are reserved.

Unless we have granted you permission in advance and in writing, you may use the website only for your personal, non-commercial use, and not to provide services to a third party. It is a violation of law to place a request in a false name or with an invalid credit card. Please be aware that even if you do not give us your real name, your Web browser transmits a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users will be prosecuted to the fullest extent of the law.

Permission is granted to electronically copy and print hard-copy portions of this website for the sole purpose of using this website as a shopping resource. Any other use of materials or content on this website, including reproduction for a purpose other than that noted above without GLAD's prior written consent is prohibited.

No Liability in Credit Card or Debit Card Transactions
GLAD makes all reasonable efforts to ensure that all credit card and debit card transactions are secure. However, if unauthorized charges appear on your credit card or debit card statement for any card used on this website at any time during or after you make your reservation, conduct your transaction or disclose your card details on this website, GLAD shall not be liable or responsible in any way in respect of any damage or loss of whatsoever nature suffered by you arising from or in any way connected with said use, transaction or disclosure, subject only to any statutory rights which you may have.

No Unlawful or Prohibited Use
As a condition of your use of this website, you undertake to GLAD that you will not use this website for any purpose that is unlawful or prohibited by these terms.

Responsible Party
You are responsible for maintaining the secrecy of your member ID and password. This is essential to protect the confidentiality of any information that may be stored in "My GLAD" folder. In addition, you will be financially accountable for all use of our website by you and anyone using your password and login information.

Age & Responsibility
You confirm that you are of sufficient legal age to use this website and to create binding legal obligations for any liability you may incur as a result of the use of this website. You understand that you are financially responsible for all uses of this website by you and those using your login information.

Electronic Communications
You communicate with GLAD electronically whenever you visit glad.com or send emails to us. You consent to receive communications from GLAD electronically and by fax. You agree that all notices, disclosures, agreements and other communications that we provide to you electronically or by fax satisfy any legal requirements that communications be in writing.

We encourage you to share your comments and questions with us, but we may not be able to respond to all of them. Please note that we assume no responsibility for reviewing unsolicited ideas for our business (like product or advertising ideas), and will not incur any liability as a result of any similarities between those ideas and materials that may appear in future GLAD programs. Also, please remember that you are responsible for whatever material you submit and that you, not GLAD, have full responsibility for any message that you send, including its reliability, originality and copyright. Please do not reveal trade secrets or other confidential information in your messages. Any, and all, rights to materials and ideas submitted to us become the exclusive property of GLAD.

By sending us a message, you agree to have it and your name posted for public viewing, both on the website and in other GLAD promotional and advertising materials without compensation. None of the covered parties are responsible for any errors or delays in responding to a request caused by an incorrect email address provided by you or other technical problems beyond their control.

Links to Third Party Websites
Our website contains links to websites operated by parties other than GLAD. Those links are provided to you for your reference and convenience only. We do not own or control the content of those websites and are not responsible for their content or your use of them. We do not endorse the content of any of those websites.

Copyright Notice
You, the user, acknowledge that all content included on this website, including, without limitation, the information, data, software, photographs, graphs, video, typefaces, graphics, music, sounds, images, illustrations, maps, designs, icons, written and other material and compilations (collectively, "content") are intellectual property and copyrighted works of GLAD and/or various third-party providers. Reproductions or storage of content retrieved from this website, in all forms, media and technologies now existing or hereafter developed, is subject to the U.S. Copyright Act of 1976, Title 17 of the United States Code.

Privacy
You confirm that you have read, understood and agree to the GLAD Privacy Policy, the terms of which are incorporated herein, and agree that the terms of such policy are reasonable and satisfactory to you. You consent to the use of your personal information by GLAD, its third-party providers, and/or distributors in accordance with the terms of and for the purposes set forth in the GLAD Privacy Policy. If you are not a resident of the United States, please note that the personal information you submit to the website will be transferred to the United States and processed by GLAD in order to provide this website and its services to you, or for such other purposes (as set forth in the Privacy Policy). GLAD makes no representation or warranties with regard to the sufficiency of the security measures used for data handling and storage. GLAD will not be responsible for any actual or consequential damages that result from a lapse in compliance with the GLAD Privacy Policy because of a security breach or technical malfunction.

Termination
GLAD, in its sole discretion, may, at any time and without advance notice or liability, terminate or restrict your access to all or any component of our website, even if access continues to be allowed to others. Upon such termination or suspension, you must immediately discontinue use of the website, and destroy any copy you have made of any portion of the website. Accessing the website after such termination, suspension, or discontinuation shall constitute an act of trespass. GLAD shall not be responsible to you to such suspension or termination.

Availability
We will use our reasonable commercial efforts to keep our website available on a 24-hour/7-day-a- week basis, subject to necessary scheduled downtime for maintenance, unscheduled maintenance, and system outages. We cannot promise that access to the website will be uninterrupted or available at all times. We assume no liability or responsibility for any delay, interruption, or downtime.

Content
The content is intended for information purposes only. Although we exercise reasonable efforts to ensure their quality and accuracy, there might be errors, or the information provided may not be complete, current, or applicable to your particular situation. You should not take any action based on information on this website until you have received a confirmation of your transaction. If you have not received a confirmation of your purchase via e-mail, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact our customer service department. The contact information is provided below.

Viruses
We make reasonable attempts to exclude viruses from the website, but cannot ensure that the website will be at all times free from viruses or other destructive software. You are urged to take appropriate safeguards before downloading information from the website. We assume no responsibility for any damages to computer equipment or other property that may result from use of the website or downloading anything from the website.

International Travel
Although most travel, including travel to international destinations is completed without incident, travel to certain destinations may involve greater risks than others. We urge you to review and evaluate travel prohibitions, warning, announcements, and advisories issued by the government and the aviation administration before booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found on public sites such as www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov, www.cdc.gov, www.treas.gov/ofac, and www.customs.gov
By offering for sale travel to particular destinations, GLAD does not represent or warrant that travel to such point is advisable or without risk. GLAD does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations.

Indemnification
You agree to defend and indemnify GLAD, its affiliates, and/or their respective suppliers, and each of their respective officers, directors, employees and agents from and against any claim, cause of action or demand, including without limitation reasonable legal and accounting fees, in excess of the liability described above, in any action filed or commenced by any third party against GLAD as a result of (1) your breach of these terms or the documents made part of these terms by reference, (2) your violation of any law or the rights of a third party or (3) your use of our website.

Disputes
The laws of the State of Hawaii (USA), without regard to its conflict of law rules, will govern these terms. You hereby agree that any dispute arising from or relating to the use of this web site or lodging reservations made through us, will be subject to nonbinding mediation, initiated at the request of either party, and if mediation does not resolve the dispute within 60 days, all disputes will be submitted to binding arbitration under the commercial rules of the American Arbitration Association. The arbitration shall be conducted in Oahu, Hawaii, USA, before neutral arbitrators. If you take any legal action relating to your use of our site or these terms, you agree to file such action only in the state and federal courts located in Oahu, Hawaii (USA). In any such action or any action we may initiate, the prevailing party will be entitled to recover all legal expenses incurred in connection with the action, including but not limited to costs, both taxable and non-taxable, and reasonable attorneys' fees. Use of this web site is unauthorized in any jurisdiction that does not give effect to all provisions of this agreement, including, but not limited, to this paragraph. We reserve the right to comply with law enforcement requests or requirements relating to your use of this website or information provided to or gathered by GLAD with respect to your use of this website.

Waiver
GLAD's failure to enforce at any time or for any period any one or more of the Terms shall not be a waiver of them or the rights attaching to any of them.

Entire Agreement
Your acceptance of these terms and your use of the website do not create a joint venture, partnership, employment, or agency relationship with us. You may not assign, delegate, or transfer your rights or obligations under these terms. These Terms of Use, together with the Privacy Policy and those terms incorporated herein or referred to herein, constitute the entire agreement (collectively, the "agreement") between you and each covered party relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this website. If any provision of this agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. The headings in these terms are for your convenience and reference; they do not limit or affect these terms.

Contact Information
If you have any questions or concerns about these terms or if you need further assistance with respect to access to or use of the website or the services offered by GLAD, you may contact our customer service department as indicated below. We will attempt to respond to your questions or concerns promptly after we receive them.
Email us through our contact form.
Mailing address & Telephone: In order to keep customer service costs low, we require that you email first to get a mailing address and/or phone number. Thanks for your understanding.