In summary:
-We will never sell or rent any of your personal information without your prior consent.
-We will not collect personal information without your knowledge and permission.
-We will not knowingly disclose your personal information to third parties, except as provided in this Privacy Policy.
-We will allow you to view, correct or remove your personal information.
-We will take reasonable steps to protect the security of the personal information we collect from you.

Consent
What information do we collect?
-Personal Information
-Website Use Information
What organization is collecting the information?
How do we use the information that you provide to us?
How do we use information we collect from cookies?
Sharing Information with Third Parties
Mergers/Acquisitions
Protecting Your Information
Obligations
Other Websites
Contact Information

Consent

BY SUBMITTING PERSONAL INFORMATION TO US, AND/OR BY USING OUR WEBSITE, YOU AGREE THAT WE MAY COLLECT, USE AND DISCLOSE SUCH PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY AND AS PERMITTED OR REQUIRED BY LAW.
If you do not agree with these terms, do not provide any personal information to us. If you refuse or withdraw your consent, or if you choose not to provide us with any required personal information, we may not be able to provide you with products or services that can be offered on our website only if we have access to certain personal information.

Minors: Minors (as defined under the laws of their jurisdiction or residence) are not eligible to register for, use, or purchase the products or services available on our website. We do not knowingly collect personal information from any minor, and will not use this information if we discover that it has been provided by a minor.

Other Travelers or Contacts: If you purchase products or services for other travelers using your member ID and password, or if you provide us with contact information of a third party for alerts, you must make sure that you have the right to do so. By providing the personal information of another traveler, you represent that you have all necessary authority and/or have obtained all necessary consents from such person to enable us to collect, use and disclose his or her personal information as set forth in this Privacy Policy.

What information do we collect?

When you visit our website you may provide us with two types of information: 1) personal information you knowingly choose to disclose that is collected on an individual basis and 2) website use information collected on an aggregate basis as you and others browse the website.

1) Personal Information You Choose to Provide:
-Registration Information: you will provide us information about yourself when you register to be a member on the GLAD site including (but not limited to) your name, email, address, and phone number.
-Booking Information: you will provide us information about your credit card and other personal information necessary to complete a booking.
-Lodging Feedback Information: you may provide feedback about a lodging after your stay. This information will be used in aggregate but no personally identifiable information will be attached to its display on the GLAD website.

Email Information.
GLAD requires your email address in order to register, make a booking, and confirm your booking. If you do not have an email address please use the email address of a person you know.

2) Website Use Information:
Similar to other commercial websites, our website utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and Web server logs to collect information about how our website is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website.

What Are Cookies?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

What organization is collecting the information?

GLAD (GLobal ADventure) Travel operates and manages www.gladtravel.com. GLAD is a private company and solely operates and manages the website and the data gathered within.

How do we use the information that you provide us?

Broadly speaking, we use personal information for the purposes of making your user experience more convenient and allowing you access to additional personal services. Registration information is used so that customers do not have to repeatedly enter the same information. Additionally, registration allows users access to their personal travel planner, where they can store, edit, and review personal notes, reservations, and wish lists. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. You may adjust your preferences at any time if you do not wish to receive certain communications.

Your email address will be used by GLAD for the following: to send confirmation details to you regarding your booking(s), to contact you regarding any problems or queries that we have regarding your booking(s), to allow the lodging supplier to contact you regarding any issues or questions they may have relating to your booking with them, to send you our monthly newsletter should you subscribe to it (you can unsubscribe from this service at any time), and to send you notices or special deals from GLAD should you agree to receive these (you can opt-out at any time). We may also retain the content of your email messages together with your email address and our responses. Your email will not be used by GLAD to send you unsolicited or spam email or to sell to other companies.

On occasions, we may supply statistics about our customers to third parties such as lodging suppliers or other agents. These statistics never contain personally identifying information.

How do we use the information we collect from cookies?

As you browse on our website, the site uses its cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security. Cookies, in conjunction with our Web server's log files, allow us to calculate the aggregate number of people visiting our website and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our website and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.

Sharing Information with Third Parties

Lodging suppliers will be given the information you provide on the booking page in order to facilitate your accommodation. We also use third parties to facilitate our business, including, but not limited to, sending email and processing credit card payments. In connection with these offerings and business operations, our partners and other third parties may have access to your personal information for use in connection with business activities. In situations such as this where your data is shared with a third party firm, these firms are contractually obligated to only use your personal data for the purpose for which the relationship exists and these firms do not have the right to share your data with other organizations or contact you outside the bounds of their contract with us. No other use is made of collected information. In particular, the information is never passed to other third parties without permission, or as specified in this Privacy Policy.

CALIFORNIA Privacy Rights:
If you are a California resident and GLAD Travel customer, you have the right to request information from GLAD Travel regarding the manner in which GLAD Travel shares certain categories of your personal information with third parties, for the third parties' direct marketing purposes. California law provides that you have the right to submit a request to GLAD Travel at its designated address and receive the following information: 1) the categories of information GLAD Travel disclosed to third parties for the third parties' direct marketing purposes during the preceding calendar year; 2) the names and addresses of third parties that received such information; and 3) if the nature of a third party's business cannot be reasonably determined from the third party's name, examples of the products or services marketed. You are entitled to receive a copy of this information in a standardized format and the information will not be specific to you individually. GLAD Travel's designated email address for such requests is help@gladtravel.com.

Mergers/Acquisitions

As we develop our business, we may buy or sell assets or business offerings. Customer, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or any dissolution.

Protecting Your Information

We want our members and website visitors to feel confident about using GLAD to plan and purchase travel so we are committed to protecting the information we collect, both online and off-line. GLAD has implemented a security program to keep information that is stored in our systems protected from unauthorized use.

Our systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. When you send personal information to GLAD over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission. When on a secure page, such as our billing form, the lock icon on the bottom of a Web browser becomes locked, as opposed to un-locked, or open, when users are just surfing.

While we use SSL encryption to protect sensitive information online, we also protect user information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a billing clerk or customer service representative) are granted access to personally identifiable information. Finally, the servers that store personally identifiable information are in a secure environment, in a locked facility.

While we go to great means to secure your information, GLAD cannot give an absolute guarantee or assurance in this regard. You should remain mindful that, as with all email and data sent over the Internet, your information may be intercepted. You acknowledge that GLAD will not be responsible for any intercepted information, and you release us from any claims arising out of or related to the use of information in any unauthorized manner. Yet, since GLAD utilizes industry standard security measures this risk should be greatly minimized.

Obligations

GLAD may be required by law to disclose information you have provided. GLAD may also disclose information against someone who poses a threat to GLAD's interests (such as customer fraud) or whose activities could bring harm to others. In addition, it may be necessary for GLAD to provide information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.

Other Websites

There are several places throughout GLAD that may link you to other websites that do not operate under GLAD's information privacy practices. When you click through to these websites, GLAD's information privacy policies no longer apply. We recommend that you examine the privacy statements for all third-party websites to understand their procedures for collecting, using, and disclosing your information.

Contact Information

If you have any questions or concerns about this Privacy Policy or if you need further assistance with respect to access to or use of the website or the services offered by GLAD, you may contact our customer service department as indicated below. We will attempt to respond to your questions or concerns promptly after we receive them.
Email us through our Contact Form.
Mailing address & Telephone: In order to keep customer service costs low, we require that you email first to get a mailing address and/or phone number. Thanks for your understanding.